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If you have a computer, we have the solution for your business!!

F.A.Q.

 

This page contains answers to common FICC questions handled by our support staff, along with some tips and tricks that we have found useful, and presented here as questions and answers.

 


  

How to create an Icon for FICC ?

Place your mouse pointer at an empty location on your Windows 95/98/Me/NT/2000/XP desktop

Press the right mouse button and select New and then Shortcut

At the Command Line field, press the Browse button

Browse to the Drive where FICC is located

(The workstation must have a drive letter mapped to the file server)

Select the FICC folder

Select the FICC.EXE executable file as pictured below and click on the open button.

Click on the Next button

For the name of the shortcut, type FICC and click the Next button.  Select an icon for this shortcut and click on the Finish button.

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How to change the FICC screen size in Windows ... ?

1) Make sure that ALL copies of FICC on your desktop are closed.

2) Being on your Desktop right click in middle of the screen without pointing to any icon and select the "Properties" then select "Settings" and check the Screen Resolution, this setting could be 1024 X 768 or 800 X 600, this depends on the kind of monitor you are using, if you want a perfect size click on "Advance" and select "Large Fonts" or "Large Size", answer the questions Windows puts on the screen and Shut Down and re-start the computer, you'll have the optimal size with FICC selecting 10 X 20 on the Font Properties of the icon.

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How to Map a Network Drive ?

1)  From the Client or Workstation computer, double click on the  "Network Neighborhood" or "My Network Places" icon depending on the Windows version you are running.

You'll see "Entire Network" or "View Workgroup Computers".    A list of computers that share resources on your network should appear.

2)  Double click on the machine name  (Example: SERVER)

The resources that this machine shares will be listed.

3)  Click once on the C drive or the drive you wish to map.  (Example: SERVER1_C or just C)

4)  Right click on the C drive and select "Map Network Drive"

5)  Select drive letter N:

6)  Check off for "Reconnect at logon" and click OK, wait a little bit to see some windows to open.

7)  Close all windows

The drive you just mapped should show up under "My Computer"

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How to backup the FICC Databases ?

How to backup or copy the FICC files

In a network environment, all the files required to run FICC are stored (or loaded) on the file server.  By default, the FICC installation program creates a sub-directory called \FICC90 (or 80, depending the FICC version you are running) directly off the root directory.  To make a backup of FICC90, simply copy the contents of the \FICC80 directory and  it's sub-directories to another hard drive drive or backup device such as a tape drive, zip drive, or writeable CD-ROM drive.

To make a copy of FICC90 on a second machine, from the second machine, simply go into Windows Explorer putting the mouse arrow over the start button and right click and choose explore, look on the server for the FICC90 and click it, once this directory is highlighted right click and click on copy, and go back to the c:> drive on the machine you are working and click on C:> and once this directory is highlighted right click and click on paste, this will copy all FICC files from the N: drive (Server) to the C:> in the second machine, including any sub-directories.  This procedure will work on any Windows version 95/98/Me/NT/2000 and XP.)

NOTE:  Be sure that the new machine is setup to share it's hard drive as a resource on the network and to allow full read/write access.

 

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How to setup a Network Printer ?

How to setup network printing resources for Windows 95/98/Me/NT/2000 and XP

The NET USE command that is part of DOS environment of the Windows 95/98/Me/NT/2000 and XP Operating Systems can be used to direct printing to the desired resources on your network. You will need to know the name of your computer and the shared name of the printers you wish to use. This information can be found under the "My Computer" icon.

1) Click on START, click in SETTINGS, CONTROL PANEL then click in Printers and Select Add/Modify Printers.

2) Select the printer you wish to setup

3) Click on to the Network Printer and if you are working with Windows 95/98 or Millennium (Me), select the MS DOS option.

4) Click on browse, look for the computer that owns the printer you want to use and double click until you see the printer, if the printer is not there is probably because the resource is not shared on the computer that owns the printer, go there and do it.  If you see the printer just select the printer and click OK.

If you are working with Windows NT/2000 or XP the first thing you have to do is go to the computer that has the printer you want to use as Network Printer and put it in SHARED mode, after this go to the computer where you want to print over the network and create a batch file in the following way:

1) Click on start then in run and type cmd (command)

2) You'll see the DOS Root Directory C:>Documents and Settings\Administrator, type cd.. and press Enter.

when you see C:\> type in the following:

COPY CON CAPTURE.BAT and (ENTER)

type:

NET USE LPT1: \\SERVER\HP

Press F6 then press ENTER.

NOTES:

\\SERVER is the name of the computer that has the shared printer

 ( Found in My Computer )

\HP is the name of the shared printer ( Found in My Computer )

TO END A CAPTURED PRINTER, AT DOS PROMPT TYPE:

NET USE LPT1:  /YES

RESULTS OF NET USE HELP  (net use /?):

Connects or disconnects your computer from a shared
resource or displays information about your
connections.
NET USE [drive: | *] [\\computer\directory [password | ?]]
    [/SAVEPW:NO] [/YES] [/NO] 
NET USE [port:] [\\computer\printer [password | ?]]
    [/SAVEPW:NO] [/YES] [/NO]
NET USE drive: | \\computer\directory /DELETE [/YES] 
NET USE port: | \\computer\printer /DELETE [/YES]
NET USE * /DELETE [/YES]
NET USE drive: | * /HOME
  drive       Specifies the drive letter you assign to a
              shared directory.
  *           Specifies the next available drive letter.
              If used with /DELETE, specifies to
              disconnect all of your connections.
  port        Specifies the parallel (LPT) port name you
              assign to a shared printer.
  computer    Specifies the name of the computer sharing
              the resource.
  directory   Specifies the name of the shared directory.
  printer     Specifies the name of the shared printer.
  password    Specifies the password for the shared 
              resource, if any.
  ?           Specifies that you want to be prompted for the 
              password of the shared resource. You don't 
              need to use this option unless the password is 
              optional.
  /SAVEPW:NO  Specifies that the password you type
              should not be saved in your password-list
              file. You need to retype the password the
              next time you connect to this resource.
  /YES        Carries out the NET USE command without
              first prompting you to provide information or
              confirm actions.
  /DELETE     Breaks the specified connection to a shared
              resource.
  /NO         Carries out the NET USE command, responding 
              with NO automatically when you are prompted
              to confirm actions.
  /HOME       Makes a connection to your HOME directory if 
              one is specified in your LAN Manager or
              Windows NT user account.
To list all of your connections, type NET USE without
options.
To see this information one screen at a time, type the
following at the command prompt:
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How to setup the config.sys or config.nt?

Common Runtime Error Messages

If you are having this error:

Open Error ( DOS Error 4 )

In Windows 95 and Windows 98, this error message is typically caused by insufficient file handles in the CONFIG.SYS file. To correct this problem, make sure the CONFIG.SYS file contains the file handles setting the that it's value is at lease 99 or higher. We recommend a setting of 99 for Windows 95/98 users. The line in the CONFIG.SYS file should similar this:

  • FILES=99   (no spaces on either side of the equal sign)

  • The CONFIG.SYS file is located on the root of your boot drive which is typically C: Any text editor can be used to modify this file, like the one that come with Windows 95/98, click on start then Run and type sysedit

    Once changes are made, the computer must be shut down and restarted for the changes to take effect.

    In Windows ME you mus solve the DOS Error 4 a little bit different, you have to click on Start then Run then type MSCONFIG and press enter, click on system.ini  and click on [386enh] then type in New and add the following line:

    perVMFiles=99

    Save the file and restart the computer.

    In  Windows NT, Windows 2000 or Windows XP the CONFIG.SYS file has changed.  It is now call CONFIG.NT and is typically located in the C:\WINDOWS\SYSTEM32 folder or directory or the C:\WINNT\SYSTEM32 folder or directory.  Edit this file and make sure it has the FILES=99 setting in it as explained above.

    DO NOT USE "SYSEDIT", this will not work.


    DBFCDX/1012  Corruption detected

    Explanation: File corruption has been detected in the file name specified by the error message.

    Action: Go into the FICC with the Master Password normally user FICC and Password FICC, perform thru Option 93 Rebuild Indexes and answer yes to all questions.

    To manually perform a Rebuild Indexes go to DOS Prompt, where the FICC is installed and type:  del *.cdx and press enter.

    Example:

    C:\>cd\ficc80

    C:\FICC80>del *.cdx (enter)

    C:\FICC80>Type Exit (enter)

    Enter to the FICC through Windows

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    How to setup the autoexec.bat ?

    In Windows 95, Windows 98 and Windows Me, the line in the AUTOEXEC.BAT file should have the following line:

  • set clipper=//swappath:"c:\" (no spaces)

  • The AUTOEXEC.BAT file is located on the root of your boot drive which is typically C:> Any text editor can be used to modify this file, like the one that come with Windows 95/98, click on start then Run and type sysedit in Windows 95 and 98 on Windows Me go to the DOS PROMPT and being on C:> (root) type: edit autoexec.bat and enter and type the line above.

    Once changes are made, the computer must be shut down and restarted for the changes to take effect.

    In  Windows NT, Windows 2000 or Windows XP the AUTOEXEC.BAT file has changed.  It is now call AUTOEXEC.NT and is typically located in the C:\WINDOWS\SYSTEM32 folder or directory or the C:\WINNT\SYSTEM32 folder or directory.  Edit this file and make sure it has the following line:

  • set clipper=//swappath:"c:\" (no spaces)

  • set station=01 (add this line only to Master Station computer)

  • DO NOT USE "SYSEDIT", this command won't work.

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